Return & Refund Policy

We want you to love bringing people together with Party Qs. If something isn’t right with your order, we’re here to help.

Returns

We accept returns of unopened, unused physical products purchased directly from partyqs.com. Contact us within 30 days of delivery to request a return. Items must be in their original packaging, and you’ll need your order number or proof of purchase.

To start a return, email contact@partyqs.com with your order number and the items you’d like to return. We’ll send you instructions and the return address. Please contact us before mailing anything back, and ship your return within 14 days of receiving approval.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable for change-of-mind returns, except where required by law.

We recommend using a tracked shipping service and keeping your receipt until your return is complete.

Damaged, defective, or incorrect items

If your order arrives damaged, has missing or defective components, or contains the wrong item, email contact@partyqs.com as soon as possible. Include your order number, a description of the issue, and photos if available.

We’ll help arrange a replacement or refund and cover any necessary return shipping for the affected item.

Refunds

Once we receive and inspect your return, we’ll email you to confirm whether your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the funds.

Refunds include the amount paid for returned items and applicable taxes, after discounts.

Exchanges

For a different item or quantity, please request a return for your eligible purchase and place a new order. For damaged, defective, or incorrect items, contact us directly so we can help.

App and in-app purchases

Physical-product returns do not apply to digital purchases.

For purchases billed through Apple, request a refund through Apple’s refund process. For purchases billed through Google Play, use Google Play’s refund process. Eligibility is subject to the applicable platform’s policies and consumer law.

If you’re having trouble accessing purchased Party Qs content, email contact@partyqs.com.

Purchases from other sellers

If you purchased Party Qs from another retailer, contact that retailer to request a return or refund under its policy.

Your consumer rights

This policy does not limit any rights or remedies you may have under applicable consumer protection laws.

Questions?

Email contact@partyqs.com with your order number, and we’ll be happy to help.